June 17, 2026

National Customer Experience Manager Area: GTC Johannesburg Develop and execute customer experience strategy aligned with business objectives for all business units. Drive customer-centric initiatives aimed at improving member, employer, trustee, and intermediary experiences. Analyse customer feedback, survey results, complaints, and operational data to identify trends and opportunities for improvement. Monitor and report on key customer experience metrics, including Net Promoter Score and Customer Satisfaction Score, customer retention, and service levels performance. Monitor and improve service delivery across member servicing, call centre, administration, and client relationship management functions. Drive customer journey mapping initiatives across the member lifecycle and implement process enhancements to improve the overall client experience. Collaborate with operational, sales, marketing, compliance, and service teams to ensure consistent customer experience. Manage customer experience projects and continuous improvement initiatives. Oversee customer feedback platforms, surveys, and provide resolution of member and employer complaints,... Read More