Using the Two-pot System. Two wrongs don’t make a right
Here at GTC the initial pent-up demand for Two-pot savings withdrawals is now sorted with all but the exceptional cases having been accommodated. We accompanied every withdrawal application with a detailed counselling engagement and it was enlightening as to the reasons and motivations that members had for these withdrawals. In our pursuit of establishing GTC’s Net Promoter Score from affected members (and GTC is proud of an overall score of 97%), we gleaned some useful information from the numerous responses we received. A relatively common trend was of members noting how easy the process had been, with them looking forward to repeating this same process next year, as they undertook this exercise for pre-determined expenses. These expenses were often noted as being school related, with other similar conventional family expenses. As a professional financial advisory practice, we at GTC are... Read More
