MAPS – Client Liaison
Job specification Member Advice Portal Support (MAPS) – Client Liaison Contract position: Durban Key responsibilities Calling on members exiting, entering, retiring and nearing retirement from retirement funds. Providing the initial contact for benefit advice counselling. Contacting members who responded to the system generated SMS interface within 24 hours of the member responding. Referring leads to the GTC sales representatives that are generated when engaging with members during the benefit counselling process. Communicating with fund consultants and/or employers (companies that member’s work for) in order to obtain outstanding contact information of members. Customer service and support during the counselling process. Comply with the GTC processes and procedures relating to the counselling process which includes complying with the Workflow system requirements Skills and experience required Matric with mathematics or maths literacy above 80% 1 Year experience in financial services or provident fund... Read More
