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Death Claims Administrator

Job specification

Death Claim Administrator – Employee Benefits Administration 

Area: GTC Johannesburg

Key responsibilities

  • Manage death claim notifications.
  • Liaise with employers on death claim documentation and related matters.
  • Liaise with insurers on claims, which includes the submission of claims, monitoring payment, and resolving queries.
  • Conduct a section 37C investigation, which includes engagement with stakeholders and potential beneficiaries, both written and oral.
  • Engaging directly with a Board of Trustees on the section 37C findings.
  • Preparing Board resolutions on allocations and distributions.
  • Processing of claims on business process systems, including tax applications.
  • Liaising with beneficiaries on distribution and payments.
  • Setting up trusts and beneficiary funds and liaising with the relevant service providers.
  • Liaise with third-party professionals such as attorneys, executors, courts, trustees of trust funds.
  • Preparing death claim reports for trustee meetings.
  • Preparing reports for and presenting reports to Principal Officers or other key stakeholders.
  • Adherence to all internal protocols on administration.
  • Process all information using in-house business processing computer systems.

Skills and experience requirements

  • At least five years’ relevant experience in employee benefits administration although other relevant experience would be considered.
  • Tertiary qualifications in a relevant field would be a great advantage.
  • Must have a thorough understanding of the relevant laws, specifically section 37C of the Pension Funds Act.
  • Good writing and communication skills.
  • A good command of the English language and the ability to converse in other languages would be advantageous.
  • A good working knowledge of Word, Outlook and Excel.
  • Ability to use systems for business processing plus.

Qualifications and experience

  • Excellent attention to detail.
  • Initiative.
  • Proactive.
  • Excellent organisational skills.
  • Ability to work under pressure.
  • Ability to work independently and within a team environment.
  • Professional at all times.
  • Friendly and helpful.

Office hours

GTC’s conventional office hours are between 08:00 and 17:00.

There will be occasions where the incumbent would need to work overtime.

Email your CV and certificates, as well as a copy of your ID to e: recruitment@gtc.co.za and quote ref 891703.

Application Form